Complaint Management: Processes and Frameworks
Many businesses, be it private, public or not for profit sectors, deploy a process to manage the reception of complaints. The sophistication of those processes varies greatly. Ballara believe in a common sense complaint management model – reception, evaluation, investigation and resolution; the process can and arguably should include a conciliation mechanism. Many complaint processes are inherently inefficient, costing FTE, time and money. Ballara will assess the viability of you outsourcing your complaint management process to us – consider the possibilities of that approach in terms of efficiency. Contact us soon to discuss.